Client and event overview
Phones, wallets, keys, bags — when thousands of people come together for an event, inevitably a few belongings get left behind. That's why lost property management is an important part of the visitor experience, and one our teams have plenty of experience delivering. Across the festivals and events we support, Ethical Staffing teams regularly act as lost property escalation points, giving attendees and event teams somewhere clear to turn when something goes missing.
More Than a Box of Lost Phones
When someone realises they've lost their phone, wallet or house keys, it can quickly become the biggest problem of their day.
Our teams manage enquiries, record information and help reunite attendees with their belongings wherever possible — combining organisation with calm, empathetic customer service.
Sometimes, it requires a little detective work too.
Lost Property Management at Festivals
At Tokyo World 2022 in Bristol's Eastville Park, our team managed the festival's lost property point throughout the event.
But that's just one example.
Whether it's Glastonbury Festival, Boomtown or one of the many other events we support across the UK, our teams are regularly trusted as lost property escalation points.
That means we're well acquainted with the weird and wonderful world of festival lost property — from the predictable phones and wallets to belongings you really wouldn't expect someone to leave behind.
The Outcome
An Important Part of the Visitor Experience Lost property might happen behind the scenes, but for someone who's lost something important, it can define their experience of an event. That's why we take it seriously. Our teams understand the importance of clear processes, accurate information and, above all, having someone approachable to turn to. Because sometimes a great event experience isn't about what you find — it's about what you manage to get back. Explore our Lost Property Management work here.
Services Used
Ethical Staffing supported this brief with Customer Service Staff, Lost Property Management, Festival Staffing.
Customer Service Staff
A person to ask when a system, ticket or transaction needs explaining.
Lost Property Management
A staffed point where attendees can report and collect missing belongings.
Frequently Asked Questions
What did Ethical Staffing do at Festivals and Events?
Phones, wallets, keys, bags — when thousands of people come together for an event, inevitably a few belongings get left behind. That's why lost property management is an important part of the visitor experience, and one our teams have plenty of experience delivering. Across the festivals and events we support, Ethical Staffing teams regularly act as lost property escalation points, giving attendees and event teams somewhere clear to turn when something goes missing.
More Than a Box of Lost Phones
When someone realises they've lost their phone, wallet or house keys, it can quickly become the biggest problem of their day.
Our teams manage enquiries, record information and help reunite attendees with their belongings wherever possible — combining organisation with calm, empathetic customer service.
Sometimes, it requires a little detective work too.
Lost Property Management at Festivals
At Tokyo World 2022 in Bristol's Eastville Park, our team managed the festival's lost property point throughout the event.
But that's just one example.
Whether it's Glastonbury Festival, Boomtown or one of the many other events we support across the UK, our teams are regularly trusted as lost property escalation points.
That means we're well acquainted with the weird and wonderful world of festival lost property — from the predictable phones and wallets to belongings you really wouldn't expect someone to leave behind.
An Important Part of the Visitor Experience
Lost property might happen behind the scenes, but for someone who's lost something important, it can define their experience of an event.
That's why we take it seriously.
Our teams understand the importance of clear processes, accurate information and, above all, having someone approachable to turn to.
Because sometimes a great event experience isn't about what you find — it's about what you manage to get back.
Latest News & Blogs
Setting up lost property for a busy event? Let's talk.
Phones, wallets and keys go missing whenever a site gets large. If you want a staffed point where people can report and collect them, tell us the event and where that point should sit.